Question 1

What payment methods do you accept?

Accepted Answer

All purchases are processed securely through Stripe, which accepts major credit and debit cards. You never enter payment details directly on our site.

Question 2

How do credits work?

Accepted Answer

Credits are the shared currency used across SoulQuest Lab products — unlocking a Cosmic Persona report, drawing extra Soul Tarot cards, and other paid features all spend from the same balance. New accounts start with a signup bonus, and you can top up anytime, or earn more through daily missions and referrals.

Question 3

Do I need separate accounts for Cosmic Persona and Soul Tarot?

Accepted Answer

No — signing in once signs you into every SoulQuest Lab product. Your credit balance, referral code, and account are shared across Cosmic Persona, Soul Tarot, and future products.

Question 4

How long does it take to get my Cosmic Persona report?

Accepted Answer

Your report generates immediately after you complete the questionnaire and unlock it — there's no waiting period. If anything goes wrong, it's usually resolved within a few minutes of contacting support.

Question 5

Is there a limit to how many tarot cards I can draw per day?

Accepted Answer

You get a few free single-card draws every day. Once you've used those, additional draws (and the 3-card Soul Spread) cost credits. Your free draws reset daily.

Question 6

Can I get a refund?

Accepted Answer

Refunds are handled case by case — see our full Refund and Cancellation Policy for the specific circumstances that qualify (like a double charge or a technical delivery failure). Purchases are generally non-refundable once content has been generated or accessed.

Question 7

How do I request a refund?

Accepted Answer

Reach out through our Contact page within 14 days of your purchase, including the email used at checkout and your order details. We review every request and respond within 2 business days.

Question 8

Is my data private?

Accepted Answer

Yes. Your answers, readings, and account data are protected with row-level security and only accessible through your own signed-in session or by us directly for support. We never sell your personal data. See our full Privacy Policy for details.

Question 9

Do I have to give my real name and birthday?

Accepted Answer

Your report and reading are more personal when built from accurate details, but you're free to use any name or approximate birthday you're comfortable sharing — it won't affect your ability to use the product.

Question 10

Are these reports and readings clinically or scientifically certified?

Accepted Answer

No. Cosmic Persona is a self-exploration framework, not an official MBTI assessment or a clinical diagnostic tool. Soul Tarot is a symbolic reflection tool, not a prediction of the future. Neither substitutes for professional psychological, medical, legal, or financial advice.

Question 11

How do I contact support?

Accepted Answer

Use the form on our Contact page, and we'll get back to you as soon as possible.

Frequently asked questions

Payment

Delivery

Refunds

Privacy

Support